METHOD OF DELIVERY

When delivering goods within Sweden, we send shipments with Postnord MyPack Collect (agent) and Postnord Waribrev. In the case of larger shipments, which exceed the weight of 20 kg, the goods are sent as Postnord business packages, and the order is then delivered to Postnord's nearest business center. Even for deliveries outside Sweden, delivery generally takes place with Postnord. To Germany we ship with DHL.

Notification takes place via SMS to the mobile number entered at the time of the order. If a mobile number is missing, notification is made via e-mail. If a mobile number or e-mail is missing, the notification is sent by letter, which means a one-day delivery delay. 

NOTE!
Deliveries to countries outside the EU such as Norway, the goods are sent as exports from Sweden. Read more a little further down under "IMPORTANT INFORMATION – concerning countries outside the EU.”

SHIPPING COSTS

Sweden
Postnord MyPack Collect (to agent) (up to 20 kg) Cost: 79 sek
Postnord Business package (over 20 kg) 345 sek
Postnord Goods bill (up to 2 kg not bulky) 49 sek 
Orders over 1499 sek - free shipping within Sweden.

Norway
Postnord goods letter / Posten (up to 2 kg not bulky) 121 Nok
Posten agent 378 Nok

If you shop from a country outside the EU, you do not pay VAT in our online store, you pay the VAT when you receive/pick up your package.

Germany
DHL Parcel 13 EUR

Other countries within Europe
See shipping information at checkout.

DELIVERY TIMES

Sweden :
Goods in stock: 1-3 working days.
Products that are temporarily out of stock: For products that are temporarily out of stock, delivery normally takes 3-7 working days. We will send you updated information about the status of your order by email.

EU countries:
Delivery time is 4-10 working days

Outside the EU and Europe 🇳🇴 🇨🇭 🇬🇧 🇺🇸 and others.
4-14 business days, depending on destination and the time it takes for customs clearance.

IMPORTANT INFORMATION – concerning countries outside the EU.

When delivering to countries outside the EU, such as Norway , the goods are sent as exports from Sweden.

This means that:

• Swedish VAT is not charged in our online store.
• The recipient is responsible for paying any local VAT , customs duties , and administrative or service fees charged by the recipient country's customs authority and/or carrier.

These fees are determined by the recipient country's regulations and are beyond our control. We have no way of influencing or predicting the size of these costs.

Other information regarding delivery times:
– Delivery times for specially ordered items may vary; normally it takes 2-3 weeks to produce these. For some special items it may take longer.
– With each order we send a personal order acknowledgement with the estimated delivery time.
– When purchasing multiple items, we strive to send them together unless otherwise requested. Any shipping costs for partial deliveries are paid by the customer.
– If there is a delay in delivery, you will be notified via email.

Transport responsibility/damages to shipments

If the product is damaged or lost during transport on the way to the customer, Klässbols Linneväveri AB is responsible. When returning, you as the sender are responsible for the goods, we therefore recommend that you pack the shipment carefully. If upon unpacking you discover that the contents are damaged, contact us as soon as possible.

Unclaimed packages

For packages that are not redeemed, Klässbols Linneväveri AB reserves the right to invoice the customer for shipping costs. If you have chosen invoice as a payment option, the invoice is included in the package, therefore it is important to redeem the package and pay it within 10 days to avoid reminder fees and late payment interest.

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