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Delivery terms

Delivery

When shipping goods in Sweden, we use Post Packet (MyPack). Notification is via sms, to the mobile number specified at the time of the order. In the absence of a mobile number, notification is sent to your e-mail adress. Is mobile number or e-mail is missing the notification by letter, which means one day’s delivery delay. Your goods are delivered to your nearest package and service center. For larger items exceeding 20 kg, the goods are shipped as a business package. Your order will then be delivered to Postnord’s nearest business center. Even when shipping outside Sweden, delivery is generally done with Postnord.

Shipping costs – within Sweden:
Mail package (up to 20 kg) 180 SEK (including VAT)
Company Package (over 20 kg) 345 SEK (including VAT)
Item (up to 2 kg not bulky) 80 SEK (including VAT)
Order exceeding 2500 SEK – free of charge.

Shipping costs – within EU countries and outside the EU. Please contact us for rates.

Delivery time

Items in stock are shipped immediately, if not, you´ll be notified by e-mail about the status. Delivery time for these items may vary, usually we will weave within 2-3 weeks, some special items may take longer. You will always receive a personal order acknowledgment where we announce the estimated delivery time. When buying multiple items, full shipment is made unless otherwise desired. Shipping costs at the requested part-delivery are paid by the customer. In case of delivery delay, we will notify you by e-mail.

Delivery in:
Sweden: 3-7 days
EU countries and Norway: 5-10 days
Outside the EU: 5-14 days, depending on country and time of customs clearance.

Transport responsibility / damage to shipments

Klässbols Linneväveri AB is responsible if the goods are damaged or lost during transport on its way to a customer. When returning, you are responsible for the goods, so we recommend that you pack the shipment carefully. If content is damaged, please contact us as soon as possible.

Uncollected packages

Customer pays return freight for parcels not being collected. If you choose invoice as alternative for payment, it will be enclosed in the package. To avoid any extra fee for delay, please pay within 10 days.

Customer service

You are welcome to contact us by phone 0570-46 01 85 or e-mail info@klassbols.se.

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